CRPNA addresses complaints about registered psychiatric nurses and licensed psychiatric graduate nurses. Whatever the nature of your concern or complaint, it is taken seriously. First priority is given to the public interest and public protection.
If you are concerned about the practice or conduct of a registered psychiatric nurse, the first course of action might be to discuss the problem directly with the individual or her/his supervisor as difficulties often result from poor communication or misunderstandings. If you would like to discuss the issue, or if the issue cannot be resolved to your satisfaction, you can contact the College of Registered Psychiatric Nurses of Alberta.
Making a Complaint
Complaints must be submitted to the Complaints Director in writing, include the first and last name of the regulated member, and be signed by the person filing the complaint. CRPNA does not accept anonymous complaints. The letter of complaint should describe the behaviours that the complainant finds objectionable.
The Complaints Director may also treat a matter as a complaint if she or he becomes aware of unprofessional conduct.
It is important to note that the professional conduct process outlined here reflects the requirements of the Health Professions Act (HPA) which governs the regulated psychiatric nursing profession as of November 25th, 2005.
How to file a complaint - Information
Professional Practice Concerns - Steps Towards Resoultion - January 2006